Privacy Policy

Privacy Policy

Effective Date: November 16, 2024

GloH2O LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal data we collect from you when you use our website. This Privacy Policy explains how we collect, use, store, and protect your personal data, and outlines your data protection rights under the General Data Protection Regulation (GDPR).

What data do we collect?

We may collect the following personal data:

• Contact details such as name, email address, phone number, and organi­zation affiliation.
• Billing infor­mation, including physical address, payment details, and trans­action history.
• Creden­tials such as username and password for accessing our services.
• Prefer­ences related to your settings and use of our services.
• Service inter­ac­tions such as details about your inter­ac­tions with our website, API, and other services, including access times, pages viewed, and actions taken.
• Log data such as IP address, browser type, operating system, and other technical details collected automat­i­cally when you use our services.
• API requests such as infor­mation about the API calls you make, including endpoints accessed, request parameters, and timestamps.
• API keys used to authen­ticate API requests associated with your account.
• Commu­ni­cation data, including records of commu­ni­ca­tions with us, such as emails, support requests, and feedback.
• Cookies and web beacons, which are used to enhance user experience and analyze website traffic.

How do we collect your data?

We collect data through various methods, including:

• Account creation: When you register for an account on our website or API platform.
• Service requests: When you request access to our data products or services.
• Commu­ni­ca­tions: When you interact with us via email, phone, or other commu­ni­cation channels.
• Surveys and forms: When you volun­tarily provide infor­mation through website forms or surveys.
• API usage: When you utilize our API, we automat­i­cally collect data about your API requests.
• Log files: When you interact with our services, we collect technical data such as IP addresses and browser details.
• Service providers: Data received from third-party service providers like payment processors or analytics providers.
• Publicly available sources: Infor­mation from publicly acces­sible sources to verify or enhance our data.

How will we use your data?

We process your data only when we have a lawful basis to do so, in compliance with GDPR. GloH2O LLC may use your data to:

• Process and fulfill your data requests and provide access to our API services.
• Manage your account and enable secure access to our website and API.
• Notify you about updates, new versions, or issues related to our data products and services.
• Respond to inquiries, resolve technical problems, and provide customer support.
• Enforce our terms and condi­tions and ensure compliance with applicable laws.
• Monitor API usage for security purposes and prevent fraud­ulent or unautho­rized activities.
• Analyze service usage and feedback to enhance function­ality and reliability.
• Conduct research and develop new features or products based on anonymized usage data.

We do not sell, lease, or share your personal data with third parties for their marketing purposes.

Legal Basis for Processing

We process your personal data based on the following lawful bases, as required by GDPR:

• Consent: Where you have explicitly provided your consent for specific purposes.
• Contractual necessity: To perform a contract with you or take steps at your request before entering into a contract.
• Legal oblig­ation: To comply with applicable legal obligations.
• Legit­imate interests: To pursue our legit­imate business interests, such as improving our services, provided these are not overridden by your rights and interests.

How do we store and protect your data?

We store your personal data securely on servers located within the European Union, imple­menting industry-standard measures such as encryption, firewalls, and access controls to prevent unautho­rized access, alter­ation, or destruction.

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

Your data protection rights

GloH2O LLC ensures you are fully aware of your data protection rights under GDPR. Every user is entitled to the following:

• The right to access: Request copies of your personal data.
• The right to recti­fi­cation: Request correc­tions to any inaccurate or incom­plete data we hold.
• The right to erasure: Request the deletion of your personal data.
• The right to restrict processing: Request restric­tions on the processing of your data under certain conditions.
• The right to object: Object to the processing of your personal data in specific circumstances.
• The right to data porta­bility: Request that we transfer your data to another organi­zation or directly to you.

To exercise any of these rights, please contact us at the details below. We will respond to your request within one month.

Privacy policies of other websites

Our website may contain links to external websites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to our privacy policy

We regularly review and update our Privacy Policy to ensure compliance with legal require­ments and best practices. Updates will be posted on this page with a revised “Effective Date.”

How to contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us by email at support@gloh2o.org or through the contact form on our website.